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Water Meter Replacement Project - Temporarily on Hold

Rose Hill Special Utility District will begin a water meter replacement project whereby every residential and business customer will receive a new water meter as part of a program to upgrade our aging infrastructure.

New Smart Water Meters along with Advanced Metering Infrastructure (“AMI”) is an integrated system of water meters, communication networks and data management systems that enables two-way communication between meter endpoints and utilities. This advanced technology does not require utility personnel to collect the data once a month. Instead, smart meters along with AMI automatically transmits the data directly to the utility in near real time. 

AMI Diagram

The all-new advanced water meter system will bring improved accuracy as compared to the current outdated meters that often do not measure low flow usage or stop measuring usage due to a surge of water caused by some types of leaks. Accurate readings ensure equity across the system since residents and businesses will be paying for the water they actually consume. District staff will also be better equipped to assist customers with issues and concerns about your usage. Including notifying customers within a couple of days, if not sooner, when we see unusual usage or flow through the meter.

Frequently Asked Questions:

Q: Will my water bill increase?

A: As meters age, they tend to run slower and may not measure all the water going through them. Depending on the age and accuracy of the existing meter or undetected leaks, you may experience a higher bill due to the reliability of the new meters to detect both low and high flow usage accurately.

Q: Do I need to be home for the meter replacement?

A: No, you do not need to be home. All work will be performed at the existing meter box location. 

Q: Will district personnel access my property if it is fenced and the gate is closed?

A: Yes, district personnel or those working on behalf of the district will need access to the existing meter box location. If you have a special request for accessing your property please call the office at 972-932-3077. 

Q: Will my water service be interrupted during installation?

A: Yes, there will be a temporary service interruption while the meter is replaced, typically less than 30 minutes. 

Q: How do I read the new meter?

A: The new meters feature an easy-to-read display that includes gallons used (to the tenths), and a series of status icons. When water is flowing you will see the numbers changing. Details on the icons and the status they indicate to come.

Q: Who Should I contact with questions?

A: Please contact customer service at 972-932-3077, during business hours, with questions concerning the meter replacement, new service, or billing.